Terms and conditions

Prestige Home Appliances provides its products to any customer participating in this offer through the terms and conditions below:

1. This offer applies to new customers only and is available on the first purchase of an appliance. Offer does not transfer to product changes or upgrades post-sale. The 30 day money back guarantee offer includes our JUlaVIE Cold Press Juicer, however please note that for this appliance Froothie will not cover the cost of your return postage.

2. All original packaging, including brown shipping carton must be retained to be eligible for this complete offer (i.e. product should be packaged exactly as you received it for you to be eligible for a 100% refund).

3. Prestige Home Appliances will not provide additional packaging for lost or damaged original packaging. If the original packaging has been discarded, the customer must supply adequate packaging to safely return the appliance.

4. Any product returned without original packaging can still be accepted, however postage costs to and from the customer cannot be refunded.Only the product purchase price (no shipping) cost minus the return cost of $19 will be refunded.

5. The product should be reasonably clean and free of any scuffs or marks.

6. There should be no damage present to the machine, internal or external.

7. On return, the appliance must operate in the same manner as intended. The mechanical unit should not have been opened and the appliance should not be modified in any way from its original specification unless notified previously.

8. Any machine that is customer-damaged cannot be accepted and will not be refunded.

9. Any product returned in unsuitable condition will incur costs of $19 freight to be returned to the customer.This is payable before the product is returned and no refund will be given.

10. Any appliance returned under this guarantee should be returned, in full, with no missing parts.

11. Appliances returned with missing parts or accessories (e.g. a blender returned without a tamper or lid) will have the part replaced with a brand new one and the full retail value of the item as indicated on the Prestige Home Appliances website deducted from the refund amount.

12. Prestige Home Appliances cannot accept any missing parts returned separately if they have been forgotten, regardless of whether the customer offers to pay the postage for the missing part. Returns are only processed once and they cannot be revisited or changed once processed.

13. Return postage process requires customer to take the packaged product back to their local post office to lodge the return.This is the only method possible in orders for return postage to bepaid by Prestige Home Appliances.

14. Collection by courier is unable to be arranged from the customer’s location; if customers require this service, it must be donebe entirely at their own cost using their own provider.

15. Prestige Home Appliances will bear the cost of the return of the product to its warehouse or service agent in accordance with conditions 13 and 14, above.

16. This guarantee is not transferable beyond the exceptions listed in the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010.

17. This guarantee does not implyor detract any consumer rights listed in and enforceable by the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010. If any condition is found to be in breach of the Consumer Law, then that single condition only shall be void and all other conditions remain in place.

18. By taking up Prestige Home Appliances’ offer and purchasing a product covered by this warranty, the customer agrees to their rights and obligations should they wish to submit a claim under this warranty.